Legal Protection and Liability of Business Actors for Lost Packages in Freight Forwarding Services Through PT. JNE Kediri Region

Abstract

Abstract
In the current digital era, a business that has a good opportunity is the field of expedition
services. PT. Tiki Lintas Nugraha Ekakurir (JNE) is a privately owned freight forwarding
company that has many customers. There is a relationship between the delivery service
provider and the service user, sometimes there are problems such as loss of goods experienced
by consumers. As a result, consumers do not get their rights, namely the package sent to the
destination. With this, legal protection and the responsibility of business actors are needed to
consumers as users of expedition services.
The research method used in solving this problem is normative empirical research. By
making direct observations of the liability of service providers and legal protection for
consumers for the loss of goods with a case study at PT. JNE Kediri branch. The statute
approach is used to obtain legal rules that guarantee legal protection for consumers at PT. JNE
Kediri.
Based on the legal rules for consumer protection written in the Criminal Code, the
Commercial Code, the Postal Law and the Consumer Protection Law, it is stated that business
actors have an obligation to maintain the security of packages during the delivery process to
their destination. If the package is lost, the business actor is obliged to compensate the
consumer for the loss. Compensation given by replacing according to the lost package or in the
form of money whose nominal value is the same as the lost package. PT. JNE Kediri prioritizes
the interests of consumers, especially in the case of lost packages and seeks a family settlement
by taking the negotiation route. As a business actor PT. JNE is obliged to bear the loss of the
package due to negligence or error by providing compensation in the form of compensation up
to 10 times the value of the shipping cost if the package is not insured.